Last updated:
This Return & Refund Policy explains how Jnvbf accepts eligible returns and exchanges and how approved refunds are issued. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
For Sized Dog and Cat Clothing, customers should avoid discarding packaging or included materials until they have inspected the item and confirmed it suits the order. For sized pet clothing, support and return review may refer to the listed chest, back and neck measurements, garment cut, fabric, openings, trim, closures, unused clean condition, absence of pet hair or odors, and package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returned products should be new, unused, clean, complete, and packaged with the original materials, tags, manuals, accessories, and components where applicable. Items damaged by misuse, improper care, unauthorized adjustment, or normal wear may not be eligible unless applicable law says otherwise.
For an approved return, place the item securely in clean, sturdy outer packaging and add enough protective material to prevent movement or moisture exposure in transit. After approval, the pre-paid return label will be emailed as a file the buyer can download and print; attach it over any previous delivery label before handing the parcel to the specified carrier. These packing directions help the parcel travel safely and do not reduce any non-excludable consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@jnvbf.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 13745 Luna Dr, Naples, FL 34109, United States.
A return request should include the order number, checkout email, product name, and a short explanation. For incorrect, defective, or damaged items, include photos or video showing the item and packaging condition.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
Exchange requests are accepted when the item qualifies and the replacement is available. If the replacement cannot be provided, the approved return can be refunded to the original payment method. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@jnvbf.shop or +1 (262) 404-8763. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).